Bibliograph

Customer friendly, the organizational architecture of service, James T. Ziegenfuss, Jr

Type

Label

Customer friendly, the organizational architecture of service, James T. Ziegenfuss, Jr

Language

eng

Bibliography note

Includes bibliographical references (p. [221]-232) and index

Illustrations

illustrations

Index

index present

Literary Form

non fiction

Main title

Customer friendly

Nature of contents

bibliography

Oclc number

141384608

Responsibility statement

James T. Ziegenfuss, Jr

Sub title

the organizational architecture of service

Table Of Contents

1. The customer service problem in six cases : Uncle Arthur's bad day -- 2. Organizational architecture of customer friendly companies : the case of Westside Hospital -- 3. The product system : the case of autocoach -- 4. The structure of customer friendly : the case of intercoast air -- 5. Psychology of customer friendly : the case of the Royal Court Hotel -- 6. Managing for customer friendliness : the case of the Federalist Bank -- 7. Creating a customer friendly culture : the case of Eastern University -- 8. The process of becoming customer friendly : the case of Mapletree Library

Classification