Customer services
Authority Link
(OCoLC)fst00885545
Label
Customer services
Name
Customer services
Source
fastsears
Focus
Actions
Incoming Resources
- Subject of25
- Sustaining knock your socks off service, Thomas K. Connellan and Ron Zemke
- Credibility through honesty, by The Richardson Company, 1
- Levels of learning, by The Richardson Company
- How is LightSpeed streamlining shopping?, produced by Bloomberg
- Cutting customer service is JCP's demise, Kramer, produced by Bloomberg
- Defusing the angry patron, a how-to-do-it manual for librarians and paraprofessionals, Rhea Joyce Rubin
- What great service leaders know and do, creating breakthroughs in service firms, James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
- The complete guide to customer service, Linda M. Lash
- Aftersales management, creating a successful aftersales strategy to reduce costs, improve customer service and increase sales, David Brock
- The customer-driven company, moving from talk to action, Richard C. Whiteley
- Fish!, a remarkable way to boost morale and improve results, by Stephen C. Lundin, Harry Paul, and John Christensen
- Your call is (not that) important to us, customer service and what it reveals about our world and our lives, Emily Yellin
- The angry customer, by The Richardson Company, 1
- Startupland, Mikkel Svane, Carlye Adler
- Relationship marketing, D.E. Visuals ; produced and directed by Phil Rutsohn
- Customer service, produced by Inc
- Customer friendly, the organizational architecture of service, James T. Ziegenfuss, Jr
- Business plans handbook, a compilation of actual business plans developed by small businesses throughout North America, Lynn Pearce, project editor, Volume 10
- The employee's guide to superior customer service, written by John L. Herrick
- Effective customer care, Pat Wellington
- Working front of house, directed by Jared marshall
- Should pilots be rated for the flying public?, produced by Bloomberg
- Dimensions of service, by The Richardson Company
- Costco has the best business model, Flickinger, produced by Bloomberg
- Emotional value, creating strong bonds with your customers, Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson
Outgoing Resources
- Focus1