Bibliograph

Effective customer care, Pat Wellington

Type

Label

Effective customer care, Pat Wellington

Language

eng

Illustrations

illustrations

Index

no index present

Literary Form

non fiction

Main title

Effective customer care

Nature of contents

dictionaries

Oclc number

655848212

Responsibility statement

Pat Wellington

Series statement

Creating success

Summary

Effective Customer Care shows readers how to use research to understand what customers actually want, not what one might assume they want. It gives tips on how to hold onto customers and gain market share, how to motivate team members to offer value-added service to customers, how to improve the level of service offered, how to build long term relationships with customers and suppliers

Table Of Contents

The fundamentals of customer care -- Getting to know your customer's needs and requirements -- Creating the environment for customer care to flourish -- Effective communication with customers and colleagues -- Breaking down inter-team and inter-departmental barriers -- Complaints, problem solving and quality improvement -- Building long-term customer relationships -- Finally, finally

Classification