Dealing with difficult people in the library, Mark R. Willis
Type
Label
Dealing with difficult people in the library, Mark R. Willis
Language
eng
Bibliography note
Includes bibliographical references (page 187) and index
Index
index present
Literary Form
non fiction
Main title
Dealing with difficult people in the library
Nature of contents
bibliography
Oclc number
40954054
Responsibility statement
Mark R. Willis
Review
"Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies." "Communication skills are at the heart of resolving difficult situations and ensuring that simple encounters don't escalate into real problems. Recognizing the difference between a patron with a simple problem and a real security risk takes skill and understanding. Knowing how to deal with both situations effectively is a challenge. Dealing with Difficult People in the Library will arm you with the skills and the ability needed."--Jacket
Creator
Subject
- Interpersonal relations
- Public libraries + Public relations
- Public libraries + Security measures
- Bibliothèques + Gestion -- États-Unis
- Library administration
- Public libraries -- Public relations -- United States
- Public libraries + Public relations -- United States
- Public libraries + Security measures -- United States
- Public services (Libraries)
- Public libraries -- Security measures -- United States
- Communication in library science
- Bibliothèques + Services aux publics -- États-Unis
- Communication en bibliothéconomie -- États-Unis
- Communication in library science -- United States
- Bibliothèques et lecteurs -- États-Unis
- Public services (Libraries) -- United States
- United States
- Libraries and readers -- United States
- Bibliotheekgebruikers
- Bibliothèques publiques + Sécurité + Mesures -- États-Unis
- Afwijkend gedrag
- Communication in library science -- United States
- Bibliothèques publiques + Relations publiques -- États-Unis
Content
Mapped to
Incoming Resources
- Has instance1
Outgoing Resources
- Classification2
- Creator1
- Subject23
- Interpersonal relations
- Public libraries + Public relations
- Public libraries + Security measures
- Bibliothèques + Gestion -- États-Unis
- Library administration
- Public libraries -- Public relations -- United States
- Public libraries + Public relations -- United States
- Public libraries + Security measures -- United States
- Public services (Libraries)
- Public libraries -- Security measures -- United States
- Communication in library science
- Bibliothèques + Services aux publics -- États-Unis
- Communication en bibliothéconomie -- États-Unis
- Communication in library science -- United States
- Bibliothèques et lecteurs -- États-Unis
- Public services (Libraries) -- United States
- United States
- Libraries and readers -- United States
- Bibliotheekgebruikers
- Bibliothèques publiques + Sécurité + Mesures -- États-Unis
- Afwijkend gedrag
- Communication in library science -- United States
- Bibliothèques publiques + Relations publiques -- États-Unis
- Content1
- Mapped to1