Waubonsee Community College
Public services (Libraries)
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http://bibfra.me/vocab/lite/Concept
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Public services (Libraries)
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(OCoLC)fst01083042
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Public services (Libraries)
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Public services (Libraries)
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fast
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9
The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone, Ryan Dowd
Foundations of library services, an introduction for support staff, Hali R. Keeler
Dealing with difficult people in the library, Mark R. Willis
Creating the customer-driven academic library, Jeannette Woodward
Progress in educating the library user, edited by John Lubans, Jr
Defusing the angry patron, a how-to-do-it manual for librarians and paraprofessionals, Rhea Joyce Rubin
Library 2.0, a guide to participatory library service, Michael E. Casey, Laura C. Savastinuk
It comes with the territory, handling problem situations in libraries, Anne M. Turner ; with a foreword by Gordon Conable
Serving the difficult customer, a how-to-do-it manual for library staff, Kitty Smith
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