Incoming Resources
- The quality audit, a management evaluation tool, Charles A. Mills ; sponsored by American Society for Quality Control, Quality Audit Technical Committee
- The quality technician's handbook, Gary K. Griffith
- Statistical process control demystified, Paul Keller
- Quality without tears, the art of hassle-free management, Philip B. Crosby
- The man who discovered quality, how W. Edwards Deming brought the quality revolution to America : the stories of Ford, Xerox, and GM, Andrea Gabor