Bibliograph

Hotlines, produced by Ash Quarry Productions, Episode 3

Type

http://bibfra.me/vocab/lite/Work
http://bibfra.me/vocab/marc/MovingImage
http://bibfra.me/vocab/marc/VisualMaterials

Label

Hotlines, produced by Ash Quarry Productions, Episode 3

Language

eng

Characteristic

videorecording

Main title

Hotlines

Medium

electronic resource

Oclc number

890729564

Responsibility statement

produced by Ash Quarry Productions

Runtime

Series statement

Business education in video

Summary

Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. Key Learning Points: Listen carefully to identify needs. Question to clarify and check. Give information clearly. Explain methodically. Ensure information is understood

Target audience

adult

Contributor