Hotlines, produced by Ash Quarry Productions, Episode 7
Type
Label
Hotlines, produced by Ash Quarry Productions, Episode 7
Language
eng
Characteristic
videorecording
Main title
Hotlines
Medium
electronic resource
Oclc number
890730746
Responsibility statement
produced by Ash Quarry Productions
Runtime
12
Series statement
Business education in video
Summary
One of the toughest challenges for a call centre operator is dealing with an upset and emotional customer. They have to work out what the customer needs. Key Learning Points: listen sympathetically, apologize, take responsibility now, outline the plan to help, and gain customer agreement
Target audience
adult
Contributor
Genre
Producer
Mapped to
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor1
- Genre1
- Subject4
- Producer1
- Mapped to1