Hotlines, produced by Ash Quarry Productions, Episode 8
Type
Label
Hotlines, produced by Ash Quarry Productions, Episode 8
Language
eng
Characteristic
videorecording
Main title
Hotlines
Medium
electronic resource
Oclc number
890732091
Responsibility statement
produced by Ash Quarry Productions
Runtime
15
Series statement
Business education in video
Summary
When customers are angry it is important to deal with them effectively and professionally. Key Learning Points: Listen positively. Reduce anger by apologising. Don't take it personally. Stay calm. Be responsive. Outline the plan to help. Agree on solution. If the customer gets abusive, stick to rules and give warnings before disconnecting
Target audience
adult
Contributor
Genre
Producer
Mapped to
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor1
- Genre1
- Subject3
- Producer1
- Mapped to1