Hotlines, produced by Ash Quarry Productions, Episode 4
Type
Label
Hotlines, produced by Ash Quarry Productions, Episode 4
Language
eng
Characteristic
videorecording
Main title
Hotlines
Medium
electronic resource
Oclc number
890729751
Responsibility statement
produced by Ash Quarry Productions
Runtime
15
Series statement
Business education in video
Summary
Staff in call centres need to be able to control call time and manage talkative callers politely. Key Learning Points: Be patient. Respond and move on. Ask questions or offer help. Summarise. Interrupt politely - use name. Stick to rules
Target audience
adult
Contributor
Genre
Producer
Mapped to
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor1
- Genre1
- Subject2
- Producer1
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