Bibliograph

Dealing with difficult people, Roy Lilley

Type

Label

Dealing with difficult people, Roy Lilley

Language

eng

Bibliography note

Includes bibliographical references

Index

no index present

Literary Form

non fiction

Main title

Dealing with difficult people

Nature of contents

bibliography

Oclc number

952470022

Responsibility statement

Roy Lilley

Series statement

Creating success

Summary

By understanding the motives and individual behaviours of difficult people at work, you can learn to manage aggression, avoid awkward situations and keep your cool. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy

Classification