Incoming Resources
- Outcomes measurement and management, Suzanne S. Prevost, guest editor
- The new economics, for industry, government, education, W. Edwards Deming
- Out of the crisis, W. Edwards Deming
- The McGraw-Hill encyclopedia of quality terms & concepts, James W. Cortada, John A. Woods
- The man who discovered quality, how W. Edwards Deming brought the quality revolution to America : the stories of Ford, Xerox, and GM, Andrea Gabor