Defusing the angry patron, a how-to-do-it manual for librarians and paraprofessionals, Rhea Joyce Rubin
Label
Defusing the angry patron, a how-to-do-it manual for librarians and paraprofessionals, Rhea Joyce Rubin
Isbn
9781555703721
Lccn
99048199
Physical Description
xi, 99 pages, 28 cm.
System control number
(Sirsi) o42462965(OCoLC)42462965
Cover Art
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