Waubonsee Community College

Reference and information services in the 21st century, an introduction, Kay Ann Cassell and Uma Hiremath

eng

Includes bibliographical references and indexes

forms

index present

non fiction

Reference and information services in the 21st century

bibliography

67921859

Kay Ann Cassell and Uma Hiremath

an introduction

Fundamental concepts -- Introducing reference and information services -- Determining the question: in person, telephone, and virtual reference interviews -- Finding the answer: basic search techniques -- Introduction to major reference source -- Answering questions about books, magazines, newspapers, libraries, publishers and bibliographic networks-bibliographic resources -- Answering questions about anything and everything-encyclopedias -- Answering questions that require handy facts-ready reference sources -- Answering questions about words-dictionaries -- Answering questions about current events and issues-indexes -- Answering questions about health, law and business-special guidelines and sources -- Answering questions about geography, countries, and travel-atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people -biographical information sources -- Answering questions about governments-government information sources -- Special topics in reference and information work -- When and how to use the Internet as a reference tool -- Reader's advisory work -- Reference work with children and young adults -- User instruction in the reference department -- Developing and managing reference collections and services -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- The future of information service

Reference and information services in the twenty-first century