Waubonsee Community College

Negotiating

Type

http://bibfra.me/vocab/lite/Concept

Label

Negotiating

Name

Negotiating

Focus

Negotiating

Actions

Incoming Resources

Subject of
2
- Defusing the angry patron, a how-to-do-it manual for librarians and paraprofessionals, Rhea Joyce Rubin
- Serving the difficult customer, a how-to-do-it manual for library staff, Kitty Smith

Outgoing Resources

Focus
1
- Negotiating