Bibliograph

Difficult conversations, how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen

Type

Label

Difficult conversations, how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen

Language

eng

Illustrations

illustrations

Index

no index present

Literary Form

non fiction

Main title

Difficult conversations

Oclc number

855042304

Responsibility statement

Douglas Stone, Bruce Patton, Sheila Heen

Sub title

how to discuss what matters most

Summary

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter

Table Of Contents

Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations

Classification