Waubonsee Community College

Interviewing clients across cultures, a practitioner's guide, Lisa Aronson Fontes

eng

Includes bibliographical references (pages 307-316) and index

index present

non fiction

Interviewing clients across cultures

bibliography

191258487

Lisa Aronson Fontes

"From leading practitioner and educator Lisa Aronson Fontes, this indispensable guide helps professionals conduct competent, productive interviews with clients from any cultural or linguistic background. Packed with practical pointers, chapters walk the reader through each stage of a cross-cultural interview, from preparing before the meeting to writing a fair, accurate report at its conclusion. Diverse client populations and interview contexts are reflected in numerous case examples that bring to life a wide variety of problems and solutions. Fontes draws on extensive real-world experience to present clear-cur guidelines and strategies."--Jacket

a practitioner's guide

A guide to interviewing across cultures -- Preparing for the interview -- Biases and boundary issues -- Setting the right tone : building rapport and conveying respect -- Beyond words : nonverbal communication in interviews -- Language competence : building bridges with people who have a different native language -- The interpreted interview -- Understanding and addressing reluctance to divulge information -- Interviewing culturally diverse children and adolescents -- Interview reports and documents -- Authority and trust issues for specific professions -- Common dilemmas and misunderstandings -- Afterword : your self as a resource