Hotlines, produced by Ash Quarry Productions, Episode 1
Type
Label
Hotlines, produced by Ash Quarry Productions, Episode 1
Language
eng
Characteristic
videorecording
Main title
Hotlines
Medium
electronic resource
Oclc number
890728978
Responsibility statement
produced by Ash Quarry Productions
Runtime
11
Series statement
Business education in video
Summary
People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way. Key Learning Points: Speak clearly. Avoid jargon and slang. Slow down if necessary. Use repeats and pauses. Personalise service
Target audience
adult
Contributor
Genre
Producer
Mapped to
Incoming Resources
- Has instance1
Outgoing Resources
- Contributor1
- Genre1
- Subject3
- Producer1
- Mapped to1