Coverart for item
The Resource Words matter : communicating effectively in the new global office, Elizabeth Keating and Sirkka L. Jarvenpaa

Words matter : communicating effectively in the new global office, Elizabeth Keating and Sirkka L. Jarvenpaa

Label
Words matter : communicating effectively in the new global office
Title
Words matter
Title remainder
communicating effectively in the new global office
Statement of responsibility
Elizabeth Keating and Sirkka L. Jarvenpaa
Creator
Contributor
Author
Subject
Language
eng
Summary
"In a twenty-first-century global economy, in which multinational companies coordinate and collaborate with partners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the conference call are fluent English speakers, information will be shared seamlessly and without any misunderstanding. But is that really true? Words Matter examines how communications between transnational partners routinely break down, even when all parties are fluent English speakers. The end result is lost time, lost money, and often discord among those involved. What's going wrong? Contrary to a common assumption, language is never neutral. It is heavily influenced by one's culture and can often result in unintended meanings depending on word choice, a particular phrase, or even one's inflection. A recent study of corporate managers found that one out of five projects fail primarily because of ineffective transnational communication, resulting in the loss of millions of dollars. In Words Matter, you will venture into the halls of multinational tech companies around the world to study language and culture at work; learn practical steps for harnessing research in communication and anthropology to become more skilled in the digital workplace; and learn to use the 'Communication Plus Model, ' which can be easily applied in multiple situations, leading to better communication and better business outcomes"--Provided by publisher
Cataloging source
CU-S/DLC
http://library.link/vocab/creatorName
Keating, Elizabeth Lillian
Dewey number
658.4/5
Index
index present
LC call number
HF5718
LC item number
.K43 2016
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Jarvenpaa, S. L.
http://library.link/vocab/subjectName
  • Business communication
  • Business communication
Label
Words matter : communicating effectively in the new global office, Elizabeth Keating and Sirkka L. Jarvenpaa
Instantiates
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction -- Communication in the wild -- Language is action -- The hearer : the hearer is the most important player -- How to make their jokes funny (Hint: It's the common ground) -- Language is social (and cultural)
Control code
ocn945028477
Dimensions
24 cm
Extent
x, 180 pages
Isbn
9780520291379
Lccn
2016023975
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
  • (Sirsi) o945028477
  • (OCoLC)945028477
Label
Words matter : communicating effectively in the new global office, Elizabeth Keating and Sirkka L. Jarvenpaa
Publication
Copyright
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction -- Communication in the wild -- Language is action -- The hearer : the hearer is the most important player -- How to make their jokes funny (Hint: It's the common ground) -- Language is social (and cultural)
Control code
ocn945028477
Dimensions
24 cm
Extent
x, 180 pages
Isbn
9780520291379
Lccn
2016023975
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
System control number
  • (Sirsi) o945028477
  • (OCoLC)945028477

Library Locations

    • Waubonsee: Sugar Grove Campus - Todd LibraryBorrow it
      Collins Hall 2nd Floor Waubonsee Community College Route 47 at Waubonsee Drive, Sugar Grove, IL, 60554-9454, US
      41.7974 -88.45785
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