Coverart for item
The Resource The etiquette edge : the unspoken rules for business success, Beverly Y. Langford

The etiquette edge : the unspoken rules for business success, Beverly Y. Langford

Label
The etiquette edge : the unspoken rules for business success
Title
The etiquette edge
Title remainder
the unspoken rules for business success
Statement of responsibility
Beverly Y. Langford
Creator
Subject
Genre
Language
eng
Summary
Enhance working relationships to build career advantage!
Cataloging source
N$T
Dewey number
395.5/2
Index
index present
LC call number
HF5389
LC item number
.L36 2005eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Label
The etiquette edge : the unspoken rules for business success, Beverly Y. Langford
Link
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 181-186) and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Title; Copyright; Contents; Acknowledgments; Introduction: The Case for Courtesy; The Value of Courtesy to Your Career; Who Can Use This Book?; How to Get the Most from This Book; Test Your Courtesy Quotient (CQ); Part 1: Everyday Courtesy as a Credibility Builder; Chapter 1: Twenty-First Century Manners: Can Courtesy Survive in the Brave New World?; The High Cost of Incivility; Taking Personal Responsibility; What's In It for You?; The Constantly Changing Rules; The Bottom Line; Action Plan; Chapter 2: Credibility: Creating It and Keeping It; Mastering the Art of Straight Talk
  • The Bottom LineAction Plan; Chapter 3: Develop Your Gratitude Attitude: Say "Thank You" and Mean It; When in Doubt; The Bottom Line; Action Plan; Chapter 4: I See What You're Saying: Are Your Unspoken Messages Telling on You?; What Exactly Is Nonverbal Communication?; The Power of Nonverbal Communication; Interpreting Nonverbal Communication; Courtesy Is as Courtesy Does; Synchronize Your Body Language; Common Body Language and Its Meaning; The Bottom Line; Action Plan; Chapter 5: What the %#*! & Is Going On Here? Should We Put a Leash on Our Language?; Obscenity Goes Mainstream
  • The Professional Cost of CursingIs Vulgarity a First Amendment Right?; The Bottom Line; Action Plan; Chapter 6: Tell Me Less: Some Things Are Better Left Unsaid; Rebuilding the Barriers at Work; Balancing Openness and Privacy; When You Are the Recipient of Unwanted Information; What You Don't Say Tells a Lot; The Bottom Line; Action Plan; Chapter 7: Praiseworthy Praise: Giving Compliments that Count; The Power of Praise; Giving Praise; Praise as Feedback; Accepting Praise; The Bottom Line; Action Plan; Chapter 8: What Did You Say? Developing Your Ability to Listen; Listen for Success
  • The Bottom LineAction Plan; Chapter 9: Convenience or Curse? Is It Time for a Cell Phone Reality Check?; Keep the Technology in Perspective; The Bottom Line; Action Plan; Chapter 10: Travel Courtesy: Don't Leave Home Without It; Keeping the Skies Friendly; Once You Land: Courtesy at Home or Abroad; The Bottom Line; Action Plan; Part 2: Best Behaviors at Work: Interacting with Bosses and Peers; Chapter 11: Terror on Both Sides of the Desk: Relieving Interview Stress; Guidelines for the Interviewee; Guidelines for the Interviewer; On Either Side of the Desk; The Bottom Line; Action Plan
  • Chapter 12: The New Job: Getting Started on the Right FootPlan for Success in a New Position; The Bottom Line; Action Plan; Chapter 13: Office Space: Make Working Together More Enjoyable and Productive; Be a Considerate Colleague; A Team Approach to a Harmonious Workplace; The Bottom Line; Action Plan; Chapter 14: E-Mail: Think Before You Send; E-Mail Can Be Tricky Business; Leverage the Advantages of E-Mail; The Bottom Line; Action Plan; Chapter 15: Using the Telephone Productively: Conversations, Teleconferencing, and Voice Mail Messaging; Telephone Basics
Control code
ocm61227453
Dimensions
unknown
Extent
1 online resource (xiii, 192 pages)
File format
unknown
Form of item
online
Isbn
9780814428924
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
Stock number
  • CL0500000319
  • 2A53FFAF-8A9C-45D2-B2BB-52AD8CFD9095
System control number
(OCoLC)61227453
Label
The etiquette edge : the unspoken rules for business success, Beverly Y. Langford
Link
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references (pages 181-186) and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Title; Copyright; Contents; Acknowledgments; Introduction: The Case for Courtesy; The Value of Courtesy to Your Career; Who Can Use This Book?; How to Get the Most from This Book; Test Your Courtesy Quotient (CQ); Part 1: Everyday Courtesy as a Credibility Builder; Chapter 1: Twenty-First Century Manners: Can Courtesy Survive in the Brave New World?; The High Cost of Incivility; Taking Personal Responsibility; What's In It for You?; The Constantly Changing Rules; The Bottom Line; Action Plan; Chapter 2: Credibility: Creating It and Keeping It; Mastering the Art of Straight Talk
  • The Bottom LineAction Plan; Chapter 3: Develop Your Gratitude Attitude: Say "Thank You" and Mean It; When in Doubt; The Bottom Line; Action Plan; Chapter 4: I See What You're Saying: Are Your Unspoken Messages Telling on You?; What Exactly Is Nonverbal Communication?; The Power of Nonverbal Communication; Interpreting Nonverbal Communication; Courtesy Is as Courtesy Does; Synchronize Your Body Language; Common Body Language and Its Meaning; The Bottom Line; Action Plan; Chapter 5: What the %#*! & Is Going On Here? Should We Put a Leash on Our Language?; Obscenity Goes Mainstream
  • The Professional Cost of CursingIs Vulgarity a First Amendment Right?; The Bottom Line; Action Plan; Chapter 6: Tell Me Less: Some Things Are Better Left Unsaid; Rebuilding the Barriers at Work; Balancing Openness and Privacy; When You Are the Recipient of Unwanted Information; What You Don't Say Tells a Lot; The Bottom Line; Action Plan; Chapter 7: Praiseworthy Praise: Giving Compliments that Count; The Power of Praise; Giving Praise; Praise as Feedback; Accepting Praise; The Bottom Line; Action Plan; Chapter 8: What Did You Say? Developing Your Ability to Listen; Listen for Success
  • The Bottom LineAction Plan; Chapter 9: Convenience or Curse? Is It Time for a Cell Phone Reality Check?; Keep the Technology in Perspective; The Bottom Line; Action Plan; Chapter 10: Travel Courtesy: Don't Leave Home Without It; Keeping the Skies Friendly; Once You Land: Courtesy at Home or Abroad; The Bottom Line; Action Plan; Part 2: Best Behaviors at Work: Interacting with Bosses and Peers; Chapter 11: Terror on Both Sides of the Desk: Relieving Interview Stress; Guidelines for the Interviewee; Guidelines for the Interviewer; On Either Side of the Desk; The Bottom Line; Action Plan
  • Chapter 12: The New Job: Getting Started on the Right FootPlan for Success in a New Position; The Bottom Line; Action Plan; Chapter 13: Office Space: Make Working Together More Enjoyable and Productive; Be a Considerate Colleague; A Team Approach to a Harmonious Workplace; The Bottom Line; Action Plan; Chapter 14: E-Mail: Think Before You Send; E-Mail Can Be Tricky Business; Leverage the Advantages of E-Mail; The Bottom Line; Action Plan; Chapter 15: Using the Telephone Productively: Conversations, Teleconferencing, and Voice Mail Messaging; Telephone Basics
Control code
ocm61227453
Dimensions
unknown
Extent
1 online resource (xiii, 192 pages)
File format
unknown
Form of item
online
Isbn
9780814428924
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
Stock number
  • CL0500000319
  • 2A53FFAF-8A9C-45D2-B2BB-52AD8CFD9095
System control number
(OCoLC)61227453

Library Locations

    • Waubonsee: Sugar Grove Campus - Todd LibraryBorrow it
      Collins Hall 2nd Floor Waubonsee Community College Route 47 at Waubonsee Drive, Sugar Grove, IL, 60554-9454, US
      41.7974 -88.45785
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