Coverart for item
The Resource Just listen : discover the secret to getting through to absolutely anyone, Mark Goulston ; foreword by Keith Ferrazzi

Just listen : discover the secret to getting through to absolutely anyone, Mark Goulston ; foreword by Keith Ferrazzi

Label
Just listen : discover the secret to getting through to absolutely anyone
Title
Just listen
Title remainder
discover the secret to getting through to absolutely anyone
Statement of responsibility
Mark Goulston ; foreword by Keith Ferrazzi
Title variation
Secret to getting through to absolutely anyone
Creator
Author
Subject
Language
eng
Summary
The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades
Cataloging source
DLC
http://library.link/vocab/creatorName
Goulston, Mark
Dewey number
  • 650.1/3
  • 658.45
Illustrations
illustrations
Index
index present
LC call number
HF5718
LC item number
.G68 2010
Literary form
non fiction
NLM call number
BF 637.P4
NLM item number
G699j 2010
http://library.link/vocab/subjectName
  • Business communication
  • Interpersonal communication
  • Business communication
  • Interpersonal communication
  • Interpersonale Kommunikation
  • Innerbetriebliche Kommunikation
  • Persuasive Communication
  • Interpersonal Relations
  • Negotiating
Label
Just listen : discover the secret to getting through to absolutely anyone, Mark Goulston ; foreword by Keith Ferrazzi
Instantiates
Publication
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Foreword / Keith Ferrazzi -- Acknowledgments -- section I. The secret to reaching anyone -- 1. Who's holding YOU hostage? -- The persuasion cycle -- The secret : getting through is simple -- 2. A little science : how the brain goes from "NO" to "YES" -- The three-part brain -- Amygdala hijack and the death of rational thought -- Mirror neurons -- From theory to action -- section II. The nine core rules for getting through to anyone -- 3. Move yourself from "OH F♯@ & to OK" -- Get through to yourself first -- Speed is everything -- The "Oh F♯@ & to OK" process -- The power of "Oh F♯@ & " -- The "Oh F♯@ & to OK" speed drill -- 4. Rewire yourself to listen -- "But I do listen ... don't I?" -- How well do you know the people you know? -- 5. Make the other person feel "felt" -- Why does "feeling felt" change people? -- The steps to making another person feel "felt" -- 6. Be more interested than interesting -- The "interesting" Jackass -- Don't just act interested--be interested -- 7. Make people feel valuable -- 8. Help people to exhale emotionally and mentally -- Moving a person away from distress -- Guiding a person to exhale -- 9. Check your dissonance at the door -- The perils of corporate dissonance -- When you can't avoid dissonance, anticipate it -- 10. When all seems lost--bare your neck -- Show them your neck, and they'll want to show you theirs -- 11. Steer clear of toxic people -- Needy people -- Bullies -- Takers -- Narcissists -- Psychopaths -- Mirror check : who's the problem? -- section III. 12 quick and easy ways to achieve buy-in and get through -- 12. The impossibility question -- 13. The magic paradox -- The cascade of "yes" -- A trust-gaining move -- 14. The empathy jolt -- How it works -- When to employ the empathy jolt -- The power of analogy -- 15. The reverse play, empathy jolt #2 -- 16. Do you really believe that? -- 17. The power of "Hmmm ..." -- 18. The stipulation gambit -- 19. From transaction to transformation -- Negotiating versus relating -- What question would make you look up? -- 20. Side by side -- 21. Fill in the blanks -- 22. Take it all the way to "no" -- 23. The power thank you and power apology -- "Thank you" versus the power thank you -- The power apology -- section IV. Putting it all together : fast fixes for seven challenging situations -- 24. The team from hell -- 25. Climbing the ladder -- 26. The narcissist at the table -- 27. Stranger in town -- The visibility stage -- The credibility stage -- The profitability stage -- 28. The human explosion -- 29. Getting through to yourself -- 30. Six degrees of separation -- Create one-on-one situations -- Make virtual allies -- Reach the gatekeepers -- Afterword -- Index -- About the author -- Keynotes/Workshops
Control code
ocn318292736
Dimensions
24 cm
Extent
xix, 234 pages
Isbn
9780814436479
Lccn
2009014386
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (Sirsi) o318292736
  • (OCoLC)318292736
Label
Just listen : discover the secret to getting through to absolutely anyone, Mark Goulston ; foreword by Keith Ferrazzi
Publication
Note
Includes index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Foreword / Keith Ferrazzi -- Acknowledgments -- section I. The secret to reaching anyone -- 1. Who's holding YOU hostage? -- The persuasion cycle -- The secret : getting through is simple -- 2. A little science : how the brain goes from "NO" to "YES" -- The three-part brain -- Amygdala hijack and the death of rational thought -- Mirror neurons -- From theory to action -- section II. The nine core rules for getting through to anyone -- 3. Move yourself from "OH F♯@ & to OK" -- Get through to yourself first -- Speed is everything -- The "Oh F♯@ & to OK" process -- The power of "Oh F♯@ & " -- The "Oh F♯@ & to OK" speed drill -- 4. Rewire yourself to listen -- "But I do listen ... don't I?" -- How well do you know the people you know? -- 5. Make the other person feel "felt" -- Why does "feeling felt" change people? -- The steps to making another person feel "felt" -- 6. Be more interested than interesting -- The "interesting" Jackass -- Don't just act interested--be interested -- 7. Make people feel valuable -- 8. Help people to exhale emotionally and mentally -- Moving a person away from distress -- Guiding a person to exhale -- 9. Check your dissonance at the door -- The perils of corporate dissonance -- When you can't avoid dissonance, anticipate it -- 10. When all seems lost--bare your neck -- Show them your neck, and they'll want to show you theirs -- 11. Steer clear of toxic people -- Needy people -- Bullies -- Takers -- Narcissists -- Psychopaths -- Mirror check : who's the problem? -- section III. 12 quick and easy ways to achieve buy-in and get through -- 12. The impossibility question -- 13. The magic paradox -- The cascade of "yes" -- A trust-gaining move -- 14. The empathy jolt -- How it works -- When to employ the empathy jolt -- The power of analogy -- 15. The reverse play, empathy jolt #2 -- 16. Do you really believe that? -- 17. The power of "Hmmm ..." -- 18. The stipulation gambit -- 19. From transaction to transformation -- Negotiating versus relating -- What question would make you look up? -- 20. Side by side -- 21. Fill in the blanks -- 22. Take it all the way to "no" -- 23. The power thank you and power apology -- "Thank you" versus the power thank you -- The power apology -- section IV. Putting it all together : fast fixes for seven challenging situations -- 24. The team from hell -- 25. Climbing the ladder -- 26. The narcissist at the table -- 27. Stranger in town -- The visibility stage -- The credibility stage -- The profitability stage -- 28. The human explosion -- 29. Getting through to yourself -- 30. Six degrees of separation -- Create one-on-one situations -- Make virtual allies -- Reach the gatekeepers -- Afterword -- Index -- About the author -- Keynotes/Workshops
Control code
ocn318292736
Dimensions
24 cm
Extent
xix, 234 pages
Isbn
9780814436479
Lccn
2009014386
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (Sirsi) o318292736
  • (OCoLC)318292736

Library Locations

    • Waubonsee: Sugar Grove Campus - Todd LibraryBorrow it
      Collins Hall 2nd Floor Waubonsee Community College Route 47 at Waubonsee Drive, Sugar Grove, IL, 60554-9454, US
      41.7974 -88.45785
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