Coverart for item
The Resource Gray matters : the workplace survival guide, Bob Rosner, Allan Halcrow, John Lavin

Gray matters : the workplace survival guide, Bob Rosner, Allan Halcrow, John Lavin

Label
Gray matters : the workplace survival guide
Title
Gray matters
Title remainder
the workplace survival guide
Statement of responsibility
Bob Rosner, Allan Halcrow, John Lavin
Title variation
Workplace survival guide
Creator
Contributor
Subject
Genre
Language
eng
Summary
"Full of uncommon insight and practical guidance, Gray Matters offers real business wisdom in an action-packed, endlessly entertaining illustrated [cartoons] format that trades cynicism for solutions."--Page 4 of cover
Cataloging source
ORX
http://library.link/vocab/creatorName
Rosner, Bob
Dewey number
658
Illustrations
illustrations
Index
no index present
LC call number
  • HF5718
  • HD38
LC item number
  • .R674 2004
  • .R594 2004
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
Halcrow, Allan R
http://library.link/vocab/subjectName
  • Business communication
  • Wit and humor in business
  • Communication in management
  • Teams in the workplace
  • Management
  • Success in business
  • Vocational guidance
  • Comunicación en los negocios
  • Humor en los negocios
  • Equipos en el lugar de trabajo
  • Administración
  • Business communication
  • Communication in management
  • Management
  • Success in business
  • Teams in the workplace
  • Wit and humor in business
Label
Gray matters : the workplace survival guide, Bob Rosner, Allan Halcrow, John Lavin
Link
Instantiates
Publication
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
pt. 1. How business works -- 1. Change : how to thrive during uncertainty by driving change -- 2. Walk your talk : how to earn respect by aligning what you say with what you do -- 3. Dollars and sense : how to use your company's financial data to set priorities -- 4. Politics : how to manuveur through workplace dynamics -- good and bad -- to get things done -- 5. Customers : how to identify what your customers really think -- 6. Relationships : how to be a successful team player -- -- pt. 2. Sales -- 7. Sales autopsy : how to make sense of losing a key customer -- 8. Know your market : how to understand what the market wants so you can deliver -- 9. Qualifying : how to identify your most likely buyers -- 10. Walk in their shoes : how to identify the business challenges your customers face -- and how you can help -- 11. Objections : how to identify -- and overcome -- the primary reasons your customers say "no" -- 12. Secondary objections : how to identify and overcome the unspoken -- and often emotional -- reasons customers say "no" -- 13. Building relationships : how to listen, establish trust, and go the extra mile for your customers -- 14. Closing the sale : how to ask customers for their business -- -- pt. 3. The seven deadly workplace sins -- 15. Exhaustion : how to set priorities, say "no," and ease your stress -- 16. Anger : how to keep things in perspective and manage your emotions -- 17. Surrender : how to leverage your influence and make a difference -- 18. Obsolescence : how to hone your skills and stay on top of your field -- 19. Incompetence : how to encourage -- and use -- feedback on your performance -- 20. Withdrawal : how to stay focused on your mission and connected to others -- 21. Dysfunction : how to stay grounded -- and work with those who aren't -- -- pt. 4. Innovation -- 22. The spirit of innovation : how to implement new ideas and build for the future -- 23. Obstacles to innovation : how to overcome the roadblocks to success
Control code
ocm53248942
Dimensions
22 cm
Extent
xxiv 336 pages
Isbn
9780471455080
Lccn
2004296893
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
  • (Sirsi) o53248942
  • (OCoLC)53248942
Label
Gray matters : the workplace survival guide, Bob Rosner, Allan Halcrow, John Lavin
Link
Publication
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
pt. 1. How business works -- 1. Change : how to thrive during uncertainty by driving change -- 2. Walk your talk : how to earn respect by aligning what you say with what you do -- 3. Dollars and sense : how to use your company's financial data to set priorities -- 4. Politics : how to manuveur through workplace dynamics -- good and bad -- to get things done -- 5. Customers : how to identify what your customers really think -- 6. Relationships : how to be a successful team player -- -- pt. 2. Sales -- 7. Sales autopsy : how to make sense of losing a key customer -- 8. Know your market : how to understand what the market wants so you can deliver -- 9. Qualifying : how to identify your most likely buyers -- 10. Walk in their shoes : how to identify the business challenges your customers face -- and how you can help -- 11. Objections : how to identify -- and overcome -- the primary reasons your customers say "no" -- 12. Secondary objections : how to identify and overcome the unspoken -- and often emotional -- reasons customers say "no" -- 13. Building relationships : how to listen, establish trust, and go the extra mile for your customers -- 14. Closing the sale : how to ask customers for their business -- -- pt. 3. The seven deadly workplace sins -- 15. Exhaustion : how to set priorities, say "no," and ease your stress -- 16. Anger : how to keep things in perspective and manage your emotions -- 17. Surrender : how to leverage your influence and make a difference -- 18. Obsolescence : how to hone your skills and stay on top of your field -- 19. Incompetence : how to encourage -- and use -- feedback on your performance -- 20. Withdrawal : how to stay focused on your mission and connected to others -- 21. Dysfunction : how to stay grounded -- and work with those who aren't -- -- pt. 4. Innovation -- 22. The spirit of innovation : how to implement new ideas and build for the future -- 23. Obstacles to innovation : how to overcome the roadblocks to success
Control code
ocm53248942
Dimensions
22 cm
Extent
xxiv 336 pages
Isbn
9780471455080
Lccn
2004296893
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
illustrations
System control number
  • (Sirsi) o53248942
  • (OCoLC)53248942

Library Locations

    • Waubonsee: Sugar Grove Campus - Todd LibraryBorrow it
      Collins Hall 2nd Floor Waubonsee Community College Route 47 at Waubonsee Drive, Sugar Grove, IL, 60554-9454, US
      41.7974 -88.45785
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