Coverart for item
The Resource Diverted to Delhi, produced by Greg Stitt, (electronic resource)

Diverted to Delhi, produced by Greg Stitt, (electronic resource)

Label
Diverted to Delhi
Title
Diverted to Delhi
Statement of responsibility
produced by Greg Stitt
Contributor
Producer
Subject
Genre
Language
eng
Summary
This film explores a new phenomenon in the global economy. The toll-free telephone numbers used to place orders or get information are often answered thousands of miles away, by Indians impersonating local operators. Whether a New Yorker calls American Express or an English housewife calls Harrods, the calls may be re-routed, answered by Indians trained to speak and even think like Americans, or Brits or Australians. Diverted to Delhi follows a group of university graduates through a rigorous crash course which they hope will prepare them for prestigious, well paying positions in these call centers. Over a three- week period, they will attempt to improve their English language and presentation skills, change their names, modify their accents and put aside their own cultural identities as they learn to speak and think like their international callers. This adds a new cultural dimension to "globalization." Over 200 of the U.S. Fortune 500 companies choose to service their clients via Indian call centers. This has ramifications on the Western economies. These service jobs have left their countries of origin, contributing to unemployment in the West. But to the businesses who use them, it is an increasingly attractive proposition-- the technology is instantaneous and the labor and set-up costs are low, yet the staff is keen, highly educated and available around the clock
Additional physical form
Previously released as DVD.
Cataloging source
VaAlASP
Characteristic
videorecording
Intended audience
For College; Adult audiences
Language note
This edition in English
http://library.link/vocab/relatedWorkOrContributorName
Stitt, Greg
Runtime
56
Series statement
Global business and economics in video
http://library.link/vocab/subjectName
  • Call centers
  • Call centers
Target audience
general
Technique
unknown
Label
Diverted to Delhi, produced by Greg Stitt, (electronic resource)
Link
http://www.aspresolver.com/aspresolver.asp?BUSV;1630982
Instantiates
Publication
Note
Title from resource description page (viewed May 24, 2011)
Antecedent source
file reproduced from original
Control code
ASP1630982/busv
Dimensions
unknown
Extent
1 online resource (56 min.).
Form of item
electronic
Isbn
9781503406858
Medium for sound
other
Reformatting quality
access
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • (Sirsi) i9781503406858
  • (OCoLC)747796332
Video recording format
other
Label
Diverted to Delhi, produced by Greg Stitt, (electronic resource)
Link
http://www.aspresolver.com/aspresolver.asp?BUSV;1630982
Publication
Note
Title from resource description page (viewed May 24, 2011)
Antecedent source
file reproduced from original
Control code
ASP1630982/busv
Dimensions
unknown
Extent
1 online resource (56 min.).
Form of item
electronic
Isbn
9781503406858
Medium for sound
other
Reformatting quality
access
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System control number
  • (Sirsi) i9781503406858
  • (OCoLC)747796332
Video recording format
other

Library Locations

    • Waubonsee: Sugar Grove Campus - Todd LibraryBorrow it
      Collins Hall 2nd Floor Waubonsee Community College Route 47 at Waubonsee Drive, Sugar Grove, IL, 60554-9454, US
      41.7974 -88.45785
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