Coverart for item
The Resource Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen

Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen

Label
Difficult conversations : how to discuss what matters most
Title
Difficult conversations
Title remainder
how to discuss what matters most
Statement of responsibility
Douglas Stone, Bruce Patton, Sheila Heen
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter
Cataloging source
AU@
http://library.link/vocab/creatorDate
1958-
http://library.link/vocab/creatorName
Stone, Douglas
Dewey number
158.2
Illustrations
illustrations
Index
no index present
LC call number
BF637.C45
LC item number
S78 2010
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
  • Heen, Sheila
  • Patton, Bruce
http://library.link/vocab/subjectName
  • Interpersonal communication
  • Interpersonal communication
Label
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen
Instantiates
Publication
Note
  • "With a foreword by Roger Fisher"--Cover
  • "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover
  • First published in the U.S.A. by Viking Penguin, 1999
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations
Control code
ocn855042304
Dimensions
20 cm.
Edition
Tenth anniversary edition, Second edition.
Extent
xxxiii, 315 pages
Isbn
9780143118442
Isbn Type
(pbk)
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
  • (Sirsi) o855042304
  • (OCoLC)855042304
Label
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen
Publication
Note
  • "With a foreword by Roger Fisher"--Cover
  • "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover
  • First published in the U.S.A. by Viking Penguin, 1999
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations
Control code
ocn855042304
Dimensions
20 cm.
Edition
Tenth anniversary edition, Second edition.
Extent
xxxiii, 315 pages
Isbn
9780143118442
Isbn Type
(pbk)
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
  • (Sirsi) o855042304
  • (OCoLC)855042304

Library Locations

    • Waubonsee: Aurora Downtown CampusBorrow it
      1st Floor 18 S. River St., Aurora, IL, 60506-4178, US
      41.7587304 -88.3172925
    • Waubonsee: Sugar Grove Campus - Todd LibraryBorrow it
      Collins Hall 2nd Floor Waubonsee Community College Route 47 at Waubonsee Drive, Sugar Grove, IL, 60554-9454, US
      41.7974 -88.45785
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