Coverart for item
The Resource Dealing with difficult people, Roy Lilley

Dealing with difficult people, Roy Lilley

Label
Dealing with difficult people
Title
Dealing with difficult people
Statement of responsibility
Roy Lilley
Creator
Author
Subject
Language
eng
Summary
By understanding the motives and individual behaviours of difficult people at work, you can learn to manage aggression, avoid awkward situations and keep your cool. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy
Cataloging source
DLC
http://library.link/vocab/creatorName
Lilley, Roy C
Dewey number
650.1/3
Index
no index present
LC call number
HF5548.8
LC item number
.L493 2016
Literary form
non fiction
Nature of contents
bibliography
Series statement
Creating success
http://library.link/vocab/subjectName
  • Psychology, Industrial
  • Interpersonal conflict
  • Problem employees
  • Interpersonal conflict
  • Problem employees
  • Psychology, Industrial
  • Konfliktregelung
  • Konfliktbewältigung
  • Interpersonal conflict
  • Conduct of life
  • Interpersonal relationships
  • Interpersonal communication
Label
Dealing with difficult people, Roy Lilley
Instantiates
Publication
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
ocn952470022
Dimensions
22 cm.
Edition
Third edition.
Extent
xi, 140 pages
Isbn
9780749475598
Lccn
2016021009
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (Sirsi) i9780749475598
  • (OCoLC)952470022
Label
Dealing with difficult people, Roy Lilley
Publication
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
ocn952470022
Dimensions
22 cm.
Edition
Third edition.
Extent
xi, 140 pages
Isbn
9780749475598
Lccn
2016021009
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (Sirsi) i9780749475598
  • (OCoLC)952470022

Library Locations

    • Waubonsee: Sugar Grove Campus - Todd LibraryBorrow it
      Collins Hall 2nd Floor Waubonsee Community College Route 47 at Waubonsee Drive, Sugar Grove, IL, 60554-9454, US
      41.7974 -88.45785
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