Coverart for item
The Resource Communicate with confidence! : how to say it right the first time and every time, Dianna Booher

Communicate with confidence! : how to say it right the first time and every time, Dianna Booher

Label
Communicate with confidence! : how to say it right the first time and every time
Title
Communicate with confidence!
Title remainder
how to say it right the first time and every time
Statement of responsibility
Dianna Booher
Creator
Subject
Language
eng
Summary
"The classic business communication guide--updated for smart phones, social media, and other digital platforms communicate clearly, tactfully, and confidently in any situation, including: being persuasive, running productive meetings, asking the right questions, coaching, negotiating, resolving conflicts, responding to insults, offering praise, delegating responsibilities, crossing cultural divides, networking at events. "Communicate with confidence! is ...the clearest, most comprehensive, and most credible guide to persuasive and authentic communication available today." --Publisher description
Cataloging source
DLC
http://library.link/vocab/creatorName
Booher, Dianna Daniels
Dewey number
651.7/3
Index
no index present
LC call number
HF5718
LC item number
.B654 2012
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Business communication
  • Oral communication
  • Interpersonal communication
  • Business communication
  • Interpersonal communication
  • Oral communication
Label
Communicate with confidence! : how to say it right the first time and every time, Dianna Booher
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 455-472)
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction: communication is a life-or-death matter -- Establishing your credibility -- Conversing one on one -- Making small talk a big deal -- Winning people over to your way of thinking : being persuasive -- Holding your own in meetings, but working as a team -- Listening until you really hear -- Asking the right questions without being intrusive -- Answering questions so people understand and remember what you say -- Saying no and giving other bad news without damaging the relationship -- Apologizing (and accepting apologies) without groveling or grit -- Giving feedback or criticizing without crippling -- Taking the sting out of negative feedback or criticism leveled at you -- Giving advice or coaching someone can really use -- Getting advice or coaching that's helpful -- Negotiating so everyone feels like a winner -- Resolving your conflicts without punching someone out -- Mediating others' conflicts without getting caught in the line of fire -- Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you -- Praising (and accepting praise) so your comments carry weight -- Delegating and giving instructions so "nothing falls between the cracks" -- Minimizing cross-talk between men and women -- Crossing the cultural gulf -- Syncing your body language with your words -- Presenting yourself online through social media -- Communicating common courtesy : etiquette matters
Control code
ocn761860420
Dimensions
23 cm
Edition
Rev. and expanded ed.
Extent
xvii, 475 pages
Isbn
9780071770132
Lccn
2011029488
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (Sirsi) i9780071770132
  • (OCoLC)761860420
Label
Communicate with confidence! : how to say it right the first time and every time, Dianna Booher
Publication
Bibliography note
Includes bibliographical references (pages 455-472)
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
Introduction: communication is a life-or-death matter -- Establishing your credibility -- Conversing one on one -- Making small talk a big deal -- Winning people over to your way of thinking : being persuasive -- Holding your own in meetings, but working as a team -- Listening until you really hear -- Asking the right questions without being intrusive -- Answering questions so people understand and remember what you say -- Saying no and giving other bad news without damaging the relationship -- Apologizing (and accepting apologies) without groveling or grit -- Giving feedback or criticizing without crippling -- Taking the sting out of negative feedback or criticism leveled at you -- Giving advice or coaching someone can really use -- Getting advice or coaching that's helpful -- Negotiating so everyone feels like a winner -- Resolving your conflicts without punching someone out -- Mediating others' conflicts without getting caught in the line of fire -- Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you -- Praising (and accepting praise) so your comments carry weight -- Delegating and giving instructions so "nothing falls between the cracks" -- Minimizing cross-talk between men and women -- Crossing the cultural gulf -- Syncing your body language with your words -- Presenting yourself online through social media -- Communicating common courtesy : etiquette matters
Control code
ocn761860420
Dimensions
23 cm
Edition
Rev. and expanded ed.
Extent
xvii, 475 pages
Isbn
9780071770132
Lccn
2011029488
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
System control number
  • (Sirsi) i9780071770132
  • (OCoLC)761860420

Library Locations

    • Waubonsee: Sugar Grove Campus - Todd LibraryBorrow it
      Collins Hall 2nd Floor Waubonsee Community College Route 47 at Waubonsee Drive, Sugar Grove, IL, 60554-9454, US
      41.7974 -88.45785
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