The Resource At Your Service: : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques, Eliason, Frank, (electronic resource)

At Your Service: : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques, Eliason, Frank, (electronic resource)

Label
At Your Service: : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
Title
At Your Service:
Title remainder
How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
Statement of responsibility
Eliason, Frank
Creator
Contributor
Author
Subject
Genre
Language
  • eng
  • eng
Summary
A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization
http://library.link/vocab/creatorName
Eliason, Frank
Nature of contents
standards specifications
http://library.link/vocab/relatedWorkOrContributorName
Safari, an O'Reilly Media Company
http://library.link/vocab/subjectName
  • Creative ability in business
  • Creative thinking
  • Technological innovations
  • New products
Label
At Your Service: : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques, Eliason, Frank, (electronic resource)
Link
https://www.safaribooksonline.com/library/view/-/9781118217221/?ar
Instantiates
Publication
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
unknown
Edition
1st edition
Extent
216 p.
Form of item
online
Issuing body
Made available through: Safari, an O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
9781118217221
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
  • (Sirsi) a274685
  • (Safari)9781118217221
System details
Mode of access: World Wide Web
Label
At Your Service: : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques, Eliason, Frank, (electronic resource)
Link
https://www.safaribooksonline.com/library/view/-/9781118217221/?ar
Publication
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
unknown
Edition
1st edition
Extent
216 p.
Form of item
online
Issuing body
Made available through: Safari, an O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
9781118217221
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
  • (Sirsi) a274685
  • (Safari)9781118217221
System details
Mode of access: World Wide Web

Library Locations

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