The Resource Agile for Everybody—Building a Customer-Centric Organization, LeMay, Matt, (electronic resource)

Agile for Everybody—Building a Customer-Centric Organization, LeMay, Matt, (electronic resource)

Label
Agile for Everybody—Building a Customer-Centric Organization
Title
Agile for Everybody—Building a Customer-Centric Organization
Statement of responsibility
LeMay, Matt
Creator
Contributor
Author
Subject
Genre
Language
  • eng
  • eng
Summary
Learning directly from customers is a key principle of both the Agile and Lean movements. But learning from customers is easier said than done, because it often requires a major shift in an organization's beliefs and practices. In this video, you'll learn to pick up the signs that say your organization is struggling with company-centric practices that limit your ability to deliver value to your customers. Then you'll explore the core values of Agile and Lean—and discover how they guide organizations toward becoming truly customer-centric. Learn how to build an organization where delivering customer value is everybody's business See how customer-centric organizations embrace their customer's complexity and dimensionality Understand the difference between a data-driven organization and a customer-centric organization Discover tips and techniques for conducting first-party qualitative customer research Matt Lemay is cofounder of Constellate Data, a business intelligence research, consulting, and training company based in NYC. In his work as a technology communicator, Matt has developed and led product management and data strategy workshops for companies like GE, American Express, Pfizer, McCann, and Johnson & Johnson. Previously, Matt worked as the Senior Product Manager for the music startup Songza (acquired by Google) and as the Head of Consumer Product at Bitly. He is the author of the O'Reilly title Product Management in Practice: A Real-World Guide to the Key Connective Role of the 21st Century
http://library.link/vocab/creatorName
LeMay, Matt
http://library.link/vocab/relatedWorkOrContributorName
Safari, an O'Reilly Media Company
http://library.link/vocab/subjectName
  • Product management
  • Product differentiation
  • New products
Label
Agile for Everybody—Building a Customer-Centric Organization, LeMay, Matt, (electronic resource)
Link
https://www.safaribooksonline.com/library/view/-/9781491989463/?ar
Instantiates
Publication
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
two-dimensional moving image
Content type code
  • tdi
Content type MARC source
rdacontent
Dimensions
unknown
Edition
1st edition
Extent
0 hours, 58 minutes, 8 seconds
Issuing body
Made available through: Safari, an O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
9781491989463
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
  • (Sirsi) a273159
  • (Safari)9781491989463
System details
Mode of access: World Wide Web
Label
Agile for Everybody—Building a Customer-Centric Organization, LeMay, Matt, (electronic resource)
Link
https://www.safaribooksonline.com/library/view/-/9781491989463/?ar
Publication
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
two-dimensional moving image
Content type code
  • tdi
Content type MARC source
rdacontent
Dimensions
unknown
Edition
1st edition
Extent
0 hours, 58 minutes, 8 seconds
Issuing body
Made available through: Safari, an O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
9781491989463
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
  • (Sirsi) a273159
  • (Safari)9781491989463
System details
Mode of access: World Wide Web

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