The Resource A Complete and Balanced Service Scorecard: : Creating Value Through Sustained Performance Improvement, Tyagi, Rajesh, (electronic resource)

A Complete and Balanced Service Scorecard: : Creating Value Through Sustained Performance Improvement, Tyagi, Rajesh, (electronic resource)

Label
A Complete and Balanced Service Scorecard: : Creating Value Through Sustained Performance Improvement
Title
A Complete and Balanced Service Scorecard:
Title remainder
Creating Value Through Sustained Performance Improvement
Statement of responsibility
Tyagi, Rajesh
Creator
Contributor
Author
Subject
Genre
Language
  • eng
  • eng
Summary
In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage your investments in technology. Tyagi and Gupta begin by explaining why conventional balanced scorecard approaches don't work well for service organizations, discussing issues ranging from the inherent variability of customers, servers, and processes, the crucial importance of engagement, and the unique challenges of service innovation. Next, they introduce a Service Scorecard framework that encompasses the seven key elements of service organization success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention. You'll learn how to set clear performance targets at the function and business level; benchmark performance against best practices; identify improvement opportunities; and capture performance data that offers a leading indicator for financials. Their proven approach is designed for easy understanding and implementation without the need for expensive consultants. Simply put, it offers today's most direct path to measuring performance and optimizing business value in any service organization
http://library.link/vocab/creatorName
Tyagi, Rajesh
Nature of contents
standards specifications
http://library.link/vocab/relatedWorkOrContributorName
  • Gupta, Praveen
  • Safari, an O'Reilly Media Company
http://library.link/vocab/subjectName
  • Creative ability in business
  • Creative thinking
  • Technological innovations
  • New products
Label
A Complete and Balanced Service Scorecard: : Creating Value Through Sustained Performance Improvement, Tyagi, Rajesh, (electronic resource)
Link
https://www.safaribooksonline.com/library/view/-/9780131359437/?ar
Instantiates
Publication
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
unknown
Edition
1st edition
Extent
320 p.
Form of item
online
Issuing body
Made available through: Safari, an O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
  • 9780131359437
  • 9780131359437
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
  • (Sirsi) a272116
  • (Safari)9780131359437
System details
Mode of access: World Wide Web
Label
A Complete and Balanced Service Scorecard: : Creating Value Through Sustained Performance Improvement, Tyagi, Rajesh, (electronic resource)
Link
https://www.safaribooksonline.com/library/view/-/9780131359437/?ar
Publication
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
unknown
Edition
1st edition
Extent
320 p.
Form of item
online
Issuing body
Made available through: Safari, an O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
  • 9780131359437
  • 9780131359437
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
  • (Sirsi) a272116
  • (Safari)9780131359437
System details
Mode of access: World Wide Web

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