The Resource A Complaint Is a Gift, 2nd Edition, Barlow, Janelle, (electronic resource)

A Complaint Is a Gift, 2nd Edition, Barlow, Janelle, (electronic resource)

Label
A Complaint Is a Gift, 2nd Edition
Title
A Complaint Is a Gift, 2nd Edition
Statement of responsibility
Barlow, Janelle
Creator
Contributor
Author
Subject
Genre
Language
  • eng
  • eng
Summary
The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback – in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers – even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints of the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies
http://library.link/vocab/creatorName
Barlow, Janelle
Nature of contents
standards specifications
http://library.link/vocab/relatedWorkOrContributorName
  • Møller, Claus
  • Safari, an O'Reilly Media Company
http://library.link/vocab/subjectName
  • Business management
  • Creative ability in business
  • Creative thinking
  • Technological innovations
  • New products
Label
A Complaint Is a Gift, 2nd Edition, Barlow, Janelle, (electronic resource)
Link
https://www.safaribooksonline.com/library/view/-/9781576755822/?ar
Instantiates
Publication
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
unknown
Edition
2nd edition
Extent
250 p.
Form of item
online
Issuing body
Made available through: Safari, an O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
9781576755822
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
  • (Sirsi) a272115
  • (Safari)9781576755822
System details
Mode of access: World Wide Web
Label
A Complaint Is a Gift, 2nd Edition, Barlow, Janelle, (electronic resource)
Link
https://www.safaribooksonline.com/library/view/-/9781576755822/?ar
Publication
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Dimensions
unknown
Edition
2nd edition
Extent
250 p.
Form of item
online
Issuing body
Made available through: Safari, an O'Reilly Media Company.
Media category
computer
Media MARC source
rdamedia
Media type code
c
Other control number
9781576755822
Reproduction note
Electronic reproduction.
Specific material designation
remote
System control number
  • (Sirsi) a272115
  • (Safari)9781576755822
System details
Mode of access: World Wide Web

Library Locations

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